Cassandra – 831 Pool & Spa Service

1Overview Questions

2Pool Questions

3Spa Questions (if applicable)

Layout

We are honored that our hard work has earned us your attention.

If you choose us for service, we will work very hard to make sure that we don't disappoint you.

It generally takes just a couple of minutes to fill out the form below...and it's even faster if you have your browser set to auto-fill your personal details.

The navigation navigation indicator below shows spa questions, fountain questions...but don't worry; if you don't have those, then the questions will disappear for you.

We strive to be awesome. Because when we're awesome, your pool is awesome.

Okay! So, you're looking for service for a residential pool. Are there any other bodies of water that will need service on the property? *

No, just my swimming pool
Yes!

What other types of water need service on your property? We'll take note of it and come back to these later. *

A Spa
One or More Fountains
Other (Please give us a general description below)

Tell us about the body of water that you want serviced other than a pool, spa, or fountain. We don't have any immediate questions about this one until we read your reply below, but we'll get back to you on this one. *

Who should we contact about the pool itself?

This would be the person that we would contact about any issues at the pool (low water, etc.)

Name *

First

Last

Phone *

Email *

What is the address of the property where you are looking for service? *

Address Line 1

Address Line 2

City

State

Zip Code

Do we have your permission to contact you? (We need you to check the yes box in order to respond to your inquiry)

Uh-oh! If you don't give us permission to contact you, then legally we can't respond to this inquiry.

That would make us look super flakey. And nobody wants to be flakey...so please change your selection above to "Yes."

Do you have a general idea of how many gallons of water are in your pool? *

Yes!
Not really...

Please use the slider below to give us an idea of how big your pool is. Round up to the nearest thousand gallons.

Selected Value: 20000

What is your pool surface made of? *

Plaster
Exposed Aggregate (such as PebbleTec (TM))
Fiberglass
I don't know!
Other (please specify below)

Please specify your pool surface. *

Does you use any kind of a cover on your pool? *

Yes, I have an automatic safety cover
Yes, I have a manual safety cover
Yes, I use a solar blanket ("bubble cover") on my pool for at least part of the year
Nope!
I don't know!

Is your solar blanket attached to a reel?

Does your pool have any type of automatic cleaner? *

Yes
No
I don't know!

What type of automatic cleaner do you have? *

A pressure-side cleaner (these type are run by a separate booster pump at your pool's equipment pad and generally move pretty quickly around the bottom of the pool)
A suction-side cleaner (this type is powered by your pool's circulation pump and generally move very slowly around the bottom of the pool)
A robotic cleaner (this type is self-driven and powered by a power- and data-cable that is connected to a base station outside the pool, which plugs into a GFCI protected 120 volt outlet)

If possible, we would like to get some pictures of your pool.

To the best of your ability, please attach pictures as described below.

At least one overall view of your pool

Click or drag a file to this area to upload.

At least one picture showing the landscaping, trees, dirt areas, etc. that tend to get the pool dirty.

Click or drag a file to this area to upload.

At least one picture showing your pool equipment, its location, etc., and any other pictures of your equipment that would help us identify it.

Click or drag a file to this area to upload.

Please let us know if there is any other information about your pool or property that will help us get a complete picture of your service needs.

We have a couple questions about your spa, as well.

Just a few, we'll get to those below.

We have a couple questions about your fountain(s), as well.

Just a few, we'll get to those below.

We have a few questions about your spa, and a couple regarding your fountain(s), as well.

We'll try to keep it brief.

Are you looking for service for an above ground spa, or an in-ground spa?

Above Ground
In-Ground - Standalone OR water circulates separately from pool
In-Ground - Built into pool AND water circulates together

Please give us as much information as you can about your spa.

A lot of information about your spa can be found by opening the access panel, generally on the side of the spa where the topside control panel is located. Usually there will be a label affixed to the inside of the spa that has the Manufacturer, Model Name and Number, Serial Number, etc.

What is the capacity of your spa in gallons? If you don't know, just leave at zero.

Spa Capacity (in gallons): 0

How would you like to give us the information about your spa?

Upload a picture of the label
Type in what I know

Please upload a picture of your spa's manufacturer label, owners manual showing make and model, etc.

Click or drag a file to this area to upload.

Make/Brand

HotSpring, Caldera, Jacuzzi, etc.

Model

If your spa is built-into your pool, and when the system is running in pool mode a little bit of water spills over into the spa, you're in luck.

We generally count bodies of water based on the number of chemical tests that we will need to perform. If we can test and adjust the water one time and have it take care of both the pool and the spa, we don't charge you a separate fee.

Please kindly go back to the overview questions and change the answer to the first question (and if necessary, the second) question(s) to indicate that you do not have a separate spa that needs service, then we'll keep going.

No Spa? Then no spa questions.

Just hit "Next" below to keep going.

How many fountains at your property need service?

In the overview at the beginning, you indicated that you had fountains that need service.

If that's not the case, please click back and indicate that in the Overview questions at the beginning. All the other answers that you enter in the meantime will be saved.

Let's start with some information about Fountain #1.

Does Fountain #1 have a circulation pump and a filter?

That's not a fountain...it's a pond.

As long as you don't intend to keep anything living in there, we can probably still help keep it clean, if we're already at your property servicing your pool or spa. Please include a picture of Pond #1 below.

Don't have a fountain? Then we don't have any questions about fountains.

Just hit "Next" below to keep going.